Customer Experience Ambassador

4 days ago


Wantage, Oxfordshire, United Kingdom Gold Care Homes Full time
Care Relationship Manager Role
We are seeking an experienced Care Relationship Manager to join our team at Gold Care Homes. As a Care Relationship Manager, you will play a key role in establishing trusting relationships with key stakeholders, ambassadors in the community, prospective residents, and their families. This role requires a skilled sales professional who can effectively support enquirers throughout the journey of finding a care home, being available to answer questions and welcoming them into our home when they move in.

About You
To succeed in this role, you will need:
  • Proven experience in targeted sales roles, preferably with complex or consultative sales in a targeted environment.
  • Able to create and nurture relationships and referrals with key stakeholders.
  • Familiarity with using a sales CRM software package such as SalesForce.
  • Excellent communication, presentation, and IT skills.
  • Target driven and customer centric with an empathetic and caring approach.

Key Responsibilities
Your key responsibilities will include:
  • Managing all enquiries professionally and in a timely manner.
  • Meeting set occupancy and revenue targets.
  • Advancing enquiries through the sales process and conducting show rounds.
  • Exceeding customer expectations and delivering a first-class customer experience.
  • Business development and networking.
  • Local marketing, including organizing and managing events at the care home.
  • Building awareness of the care home and establishing links and partnerships in the local community.
  • Administrative duties, such as move in and contract paperwork.

Benefits and Salary
This role offers a salary of up to £30,000 per annum + Commission, plus a range of benefits including ESAS – Salary Advance, Employee Assistance Programme, Perkbox, and Long term service awards.

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