Customer Experience Ambassador
4 days ago
We are seeking an experienced Care Relationship Manager to join our team at Gold Care Homes. As a Care Relationship Manager, you will play a key role in establishing trusting relationships with key stakeholders, ambassadors in the community, prospective residents, and their families. This role requires a skilled sales professional who can effectively support enquirers throughout the journey of finding a care home, being available to answer questions and welcoming them into our home when they move in.
About You
To succeed in this role, you will need:
- Proven experience in targeted sales roles, preferably with complex or consultative sales in a targeted environment.
- Able to create and nurture relationships and referrals with key stakeholders.
- Familiarity with using a sales CRM software package such as SalesForce.
- Excellent communication, presentation, and IT skills.
- Target driven and customer centric with an empathetic and caring approach.
Key Responsibilities
Your key responsibilities will include:
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organizing and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
Benefits and Salary
This role offers a salary of up to £30,000 per annum + Commission, plus a range of benefits including ESAS – Salary Advance, Employee Assistance Programme, Perkbox, and Long term service awards.
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