Customer Experience Lead

1 day ago


Wantage, Oxfordshire, United Kingdom Gold Care Homes Full time
Care Home Development Opportunities

We are seeking a talented sales professional to join our team as a Customer Relationship Manager and help us achieve our business objectives.

This role offers a challenging and rewarding opportunity to develop your skills and experience in a fast-paced and dynamic environment.

About the Role

You will be responsible for managing all enquiries professionally and in a timely manner, meeting set occupancy and revenue targets, advancing enquiries through the sales process, and conducting show rounds.

In addition to these responsibilities, you will also be expected to exceed customer expectations and deliver a first-class customer experience, build awareness of the care home and establish links and partnerships in the local community, and perform administrative duties such as move in and contract paperwork.

About You
  • Proven experience in targeted sales roles, preferably with complex or consultative sales in a targeted environment.
  • Able to create and nurture relationships and referrals with key stakeholders.
  • Familiarity with using a sales CRM software package such as SalesForce.
  • Excellent communication, presentation, and IT skills.
  • Target driven and customer centric with an empathetic and caring approach.
Key Benefits
  • Salary up to £30,000 per annum + Commission.
  • ESAS – Salary Advance.
  • Employee Assistance Programme.
  • Perkbox.
  • Employee of the Month.
  • Long term service awards.
  • Blue Light Card.
  • Professional Development.
  • Refer a Friend.

The estimated salary for this role is around £30,000-£35,000 per annum, depending on experience and performance.



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