Technical Service Specialist

4 days ago


Melksham, Wiltshire, United Kingdom Avon Rubber Full time
Job Overview
A highly skilled Technical Service Specialist is required to join our team at Avon Rubber. In this role, you will be responsible for delivering exceptional technical support to our customers across EMEA/APAC regions.
The ideal candidate will have a strong background in safety/health, first responder, industrial or military products, with experience in RPE, thermal imaging, SCUBA/rebreather also considered.
This is an exciting opportunity to work with a leading company like Avon Rubber, offering a competitive salary of £45,000 - £60,000 per annum depending on experience, plus benefits package including pension scheme, life insurance, and 25 days annual leave.
Key Responsibilities:
  1. Deliver, help develop content, and certify trainees in 'Train the Trainer' courses for appropriate Avon Protection customer facing staff.
  2. Provide technical service and support in the field for customers experiencing warranty or maintenance issues with their products.
  3. Support Avon Protection's HPW internal service centre in achieving and maintaining best in class service practices around Helmet, Thermal Imaging, and Respiratory product lines.
  4. Capture customer feedback and relay to relevant internal parties.


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