Product Support Specialist
6 days ago
This role involves providing technical support and training services to customers in the EMEA/APAC region, ensuring their experience with Avon Protection's products is premium. The ideal candidate will have a strong background in safety/health, first responder, industrial, or military products, with a focus on respiratory protection and related equipment.
Responsibilities- Deliver 'Train the Trainer' courses for customer-facing staff to support Level I, II, and II+ training in the field.
- Develop and deliver content for external courses on Levels I, II, II+, and III training in the field.
- Provide technical service and support for customers experiencing warranty or maintenance issues with their products.
- Support Avon Protection's internal service centre in achieving best-in-class service practices around Helmet, Thermal Imaging, and Respiratory product lines.
- Clean, maintain, and test T&E (Trial and Evaluation) and training equipment to provide support for the EMEA/APAC region.
- Capture customer feedback and relay it to relevant internal parties.
- Liaise with the Customer Service Commercial Specialist to ensure compliance of exported goods and technical information.
- Work within the Service Centre, establishing operational and HSE protocols, conducting routine services, repairs, and updates.
- A minimum of 5 years' experience with safety/health, first responder, industrial, or military products; RPE preferred.
- Excellent communication, teamwork, and time management skills.
- Demonstrated presentation creation ability.
- Demonstrated ability to deliver technical training and train others to do so.
- Ability to work in a technical environment, overcoming language barriers, and working through translators as necessary.
- Experience servicing and maintaining equipment.
- Confident Microsoft Office and PowerPoint user.
We are Avon Rubber, a leading global supplier of protective gear and other related products. As a Product Support Specialist, you will be part of our dedicated team working closely with customers to ensure their satisfaction and confidence in our products.
BenefitsWe offer a competitive salary range between $80,000-$110,000 per annum, depending on experience, plus additional benefits such as health insurance, retirement plans, and paid time off.
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