Technical Service Specialist

4 weeks ago


Melksham, Wiltshire, United Kingdom Avon Rubber Full time
Job Summary
Avon Protection is seeking a highly skilled Technical Service Specialist to join our team. The successful candidate will be responsible for delivering world-class training and service capabilities to our customers and staff. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
• Deliver, develop, and certify trainees in 'Train the Trainer' courses for Avon Protection customer-facing staff.
• Provide technical service and support in the field for customers experiencing warranty or maintenance issues with their products.
• Support Avon Protection's HPW internal service centre in achieving and maintaining best-in-class service practices around Helmet, Thermal Imaging, and Respiratory product lines.
• Clean, maintain, and test T&E (Trial and Evaluation) and training equipment to provide support for the EMEA/APAC region.
• Capture customer feedback and relay it to relevant internal parties.
• Liaise with the Customer Service Commercial Specialist to ensure compliance of exported goods and technical information.

Requirements
• Bachelor's degree in Business Administration or Engineering, or equivalent work-related experience.
• Minimum of 5 years' experience with safety/health, first responder, industrial, or military products; RPE preferred, Thermal Imaging, SCUBA/Rebreather also considered.
• Excellent communication, teamwork, and time management skills.
• Demonstrated presentation creation ability and ability to deliver technical training.
• Ability to work with and influence cross-functional teams, including technical service, training, engineering, manufacturing, regulatory, product management, sales, and marketing.

Desirable
• Military, CBRN, or First Responder background beneficial.
• Experience with respiratory protection or related products in a technical capacity.
• Business systems experience (Sage X3, Zendesk).

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