Change Management Engineer

4 weeks ago


Glasgow, Glasgow City, United Kingdom ScottishPower Full time

Transforming Telecoms at ScottishPower

ScottishPower is seeking an experienced Change Management Engineer (Telecoms) to join our team in Glasgow. As a key member of our Telecoms function, you will play a crucial role in transforming our network to achieve Net Zero.

About the Role

As a Change Management Engineer, you will be responsible for overseeing and coordinating change while promoting stability across our operational telecoms network. You will lead change activity, provide in-depth technical analysis, and approvals to establish a safe and integral telecommunications network.

Key Responsibilities

  • Change Control: Develop, implement, and monitor ITIL change management processes and artefacts, promoting best practice to maximise accuracy and efficacy.
  • Change Governance: Take ownership of Change Advisory Board (CAB) governance, presenting changes at CAB, reviewing planned change information, and leading communication of change impacts to stakeholders.
  • Policies and Standards: Develop, maintain, and improve change-related standards, policies, templates, and work instructions, promoting stakeholder compliance.
  • Horizon Scanning: Collaborate with external third parties to understand externally mandated network change and coordinate teams to mitigate adverse impact.
  • Process Efficiency: Develop KPIs and process improvements to manage and promote clear method statements and solutions to achieve first-time fix, minimising volumes of roll-back/repeat site visits.
  • Metrics: Implement systems and processes to measure and monitor the productivity of teams and tasks against Service Level Agreements, risk assessments, and average time per change.
  • Reporting: Prepare, maintain data, and report on monthly change metrics.
  • System Updates: Ensure CMDB accuracy and currency is maintained, and change-related adjustments are validated.

Requirements

We are looking for candidates with an understanding of operational telecoms networks and architectures, including legacy and current transmission (SDH/PDH, MPLS-TP, optical, IP, Ethernet) and wireless/mobile. Experience in change management models, ITIL best practice, and developing and maintaining change governance is essential.

Candidates should have experience of leading Change Advisory Board and managing the change calendar, plus related items. Experience of producing regular reporting on metrics and business impact is also required. Experience in engaging and managing a broad and diverse group of stakeholders, including senior management, external parties, and preferably in a regulated environment, is desirable.

What's in it for you

As a Change Management Engineer at ScottishPower, you will enjoy a competitive salary, reviewed annually, and a range of benefits, including a pension scheme with double matching, 36 days annual leave, and access to Savesmart financial wellbeing support. You will also have the opportunity to work with a diverse team, contribute to a global organisation, and make a real difference in the journey to Net Zero.



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