Change Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom Three Full time
Role Overview

The Change Manager - Business Transformation role is a crucial part of our team at Three, where you will be responsible for ensuring the smooth execution of changes that impact our Contact Centre function. This includes working closely with stakeholders to design, document, and improve processes, ensuring that customer experience and compliance are always at the forefront.

Key Responsibilities

- Be the front door for any change into our contact centres, supporting, managing, and governing the effective delivery of changes and continuous improvements as requested by stakeholders.
- Drive customer experience and compliance through effective change management and continuous improvement, leading and supporting initiatives that impact the Contact Centre function.
- Deliver, manage, and/or govern all aspects of an allocated change to ensure Contact Centre operational readiness, including stakeholder engagement, planning, development, delivery, tracking, communication, and training.

Requirements

- Strong communication and written skills combined with an eye for detail, with experience of delivering change initiatives, including leading continuous improvement activity.
- Strong stakeholder management skills with the ability to collaborate with multiple stakeholders, including contact centre partners overseas.
- Strong experience in telco/contact centre operations, with the ability to multi-task and work on multiple complex projects of work.

What We Offer

- A competitive salary range starting at £37,200, with a performance-based annual bonus and flexible allowance.
- Hybrid working arrangements, with a mix of home and office working, and core hours between 10:00 and 16:00.
- 28 days annual leave, plus 8 bank holidays and 3 personal days annually, increasing with length of service.
- Private medical insurance, life assurance, and income protection, plus free mobile phone package and unlimited sim-card.

At Three

We are committed to equality in employment and growing a diverse workforce, embracing individuals of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, or civil status. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We Are A Disability Confident Committed Employer

If you require any reasonable adjustments during the interview process, please let us know when you apply. We want to ensure that everyone has an equal opportunity to succeed in our team.
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