Executive Manager

4 weeks ago

London, Greater London, United Kingdom Accoravillage Full time
Job Summary

We are seeking a highly skilled Executive Manager to lead our Telecommunications team. As a key member of our organization, you will be responsible for overseeing and managing all aspects of telecommunications, connectivity, and mobility within the organization.

Key Responsibilities
  • Lead and manage a team responsible for telephony systems, network connectivity, and mobility solutions
  • Develop and implement plans to enhance telecommunications infrastructure, ensuring reliability, scalability, and security
  • Oversee telephony systems' installation, configuration, and maintenance, including PBX, VoIP, and unified communications platforms
  • Manage telecommunications contracts, vendors, and service providers to ensure cost-effectiveness and quality of service
  • Establish and manage the telecommunications annual operating plan, ensuring the optimal financial and human resources allocation to support business needs
  • Monitor and control costs, identify cost-saving opportunities, and provide accurate financial reporting and forecasting
  • Collaborate with internal stakeholders to assess telecommunications needs and requirements and provide recommendations for technology solutions
  • Develop and implement policies, standards, and procedures related to telecommunications and mobility management
  • Provide technical expertise and support for troubleshooting telecommunications issues and incidents
  • Stay informed about industry trends, emerging technologies, and telecommunications and mobility management modern frameworks
Requirements
  • Over 10 years of experience in telecommunications, with 5 years in a management or leadership role
  • Bachelor's degree in computer science, information technology, telecommunications, or a related field
  • Proven experience with unified communications platforms, telephony systems, including VoIP, PBX, and call center solutions
  • Experience with managing telecommunications contracts, procurement, billing, and budget management
  • Working knowledge of modern equipment usage and management concepts, like Bring Your Own Device (BYOD), Choose Your Own Device (CYOD), and Enterprise Mobility Management (EMM)
  • Solid knowledge of telecommunications and network technologies, protocols, and architectures
  • Strong analytical, problem-solving, and decision-making abilities
  • Familiarity with Genesys, MS Teams, Ring Central, and similar solutions. Relevant certifications in Azure, M365, and network like (CCNA, CISSP) are a plus
What We Offer
  • A competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success
  • An open, flexible, and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

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