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Customer Service Representative

1 month ago

Abingdon, Oxfordshire, United Kingdom Tesco Full time

About the role

The role is to serve our shoppers better every day by being knowledgeable about the products and services within the store, working across the store in our service, picking and replenishment areas where required, and making decisions that are right for customers.

You will be responsible for

  • Providing great natural service to customers, knowing them and serving them with passion and pride.
  • Being passionate and knowledgeable about the products and services within the store.
  • Working across the store in our service, picking and replenishment areas where required.
  • Putting into practice the training received, so we all work safely, effectively and serve our customers brilliantly.
  • Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handling products with care to maintain quality and ensure they reach customers in the best condition.
  • Being yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store.

You will need

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented and ready to be a brand ambassador.

What's in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion at Tesco

We welcome chats about flexible working and are proud to have been accredited Disability Confident Leader, committed to providing a fully inclusive and accessible recruitment process.