Global Risk and Chargeback Expert

2 weeks ago


London, Greater London, United Kingdom Adyen Full time
About the Role

We are seeking a highly skilled Risk Management Specialist to join our team in London. As a key member of our Risk and Fraud department, you will be responsible for providing expert guidance on reducing fraud and chargebacks internally and externally.

As Adyen's subject matter expert, you will educate and train our merchant base on their risk estate, ensuring they adhere to the Rules and Regulations of applicable Card Schemes. You will work closely with our Team Lead/Head of Risk & Fraud EMEA to ensure seamless execution of risk reviews, analyses, and studies.

Key Responsibilities
  • Support internal teams with Card Schemes issues, Fraud, Chargeback Programs, and fraud and chargeback levels of merchants and Adyen Acquiring;
  • Advise account management on fraud redundancy and initiate appropriate fraud settings;
  • Coordinate with risk officers and senior management to monitor risk exposure for new merchants;
  • Initiate development projects to improve/amend fraud settings and chargeback management;
  • Communicate and share ideas with internal departments on execution/improvements of the fraud & chargeback avoidance or resolution;
  • Maintain and develop documentation for risk management and procedures;
  • Monitor overall fraud and charge back levels for the EMEA portfolio and provide proactive notifications to our Risk Officers;
  • Partner with key individuals within the company to communicate current fraud trends in EMEA;
About You

We are looking for an experienced professional with:

  • At least 3 years of experience in Fraud or Risk management, with some card-not-present payments experience;
  • Experience in fraud analysis, risk management, payment fraud procedures on the merchant, solution provider, or acquirer side;
  • Fluent English (written and spoken); French is desirable but not essential;
  • Excellent communication skills and commitment to questioning the status quo;
  • Excellent analytical skills, detail-oriented, and ability to multitask;
  • Ability to work independently and as a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork;
Compensation and Benefits

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.



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