Data Protection and Risk Prevention Expert

4 weeks ago

London, Greater London, United Kingdom Adyen Full time

About Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the go-to financial technology platform. At Adyen, we engineer everything with ambition in mind.

We strive to create an environment where our people can succeed, backed by a culture that supports their growth. Our teams tackle unique technical challenges at scale and solve them together, delivering innovative and ethical solutions that help businesses achieve their ambitions faster.

Job Overview

We're looking for a Data Protection and Risk Prevention Expert to join our London office. As a hands-on and highly motivated professional, you'll educate and train on reducing fraud and chargebacks internally and externally. You'll handle all requirements of the Card Schemes as stated in the Rules and Regulations of the applicable Card Schemes, with regard to Risk and Chargeback Programs. You'll be Adyen's subject matter expert providing best practices to our merchant base on their risk estate. The Data Protection and Risk Prevention Expert will report into the Team Lead/Head of Risk & Fraud EMEA.

Key Responsibilities:

  • Support internally with Card Schemes issues, Fraud, Chargeback Programs and fraud and chargeback levels of merchants and Adyen Acquiring in particular;
  • Advice on fraud redundancy to account management and initiate appropriate fraud settings;
  • Coordinate with risk officers and senior management in performing risk reviews, analyses and studies and monitor the risk exposure for new merchants;
  • Initiate development projects to improve/amend fraud settings and chargeback management;
  • Communicate and share ideas with internal departments on execution/improvements of the fraud & chargeback avoidance or resolution;
  • Follow up and control of the merchant requests and tickets;
  • Maintain and develop documentation for risk management and procedures.
  • Monitor our overall fraud and charge back levels for the EMEA portfolio and provide proactive notifications to our Risk Officers.
  • Partner with key individuals within the company to communicate current fraud trends in EMEA.
  • Able to effectively communicate with internal teams and merchants and recognise the importance of the revenue-loss mitigation paradigm.

Requirements

To succeed in this role, you should have:

  • 3+ years Fraud or Risk experience with some card-not-present payments experience
  • Experience in fraud analysis, risk management - payment fraud - procedures on the merchant, solution provider or acquirer side
  • Fluent English, both written and spoken; French desirable but not essential
  • You have used industry leading card-not-present risk tools (not essential)
  • You have excellent communication skills and committed to questioning the status quo
  • You have excellent analytical skills, are detail oriented and the ability to multitask
  • You are able to work in an independent way and you are a strong collaborator, connecting with colleagues and sharing ideas to improve effective teamwork

Compensation and Benefits

The estimated annual salary for this role is £60,000-£80,000 depending on your level of experience and qualifications. We also offer a comprehensive benefits package including health insurance, retirement savings plan, and generous paid time off.

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