IT Service Delivery Coordinator

2 weeks ago


Saint Asaph, United Kingdom Office Equipment Systems Ltd Full time
We are seeking an experienced IT Service Delivery Coordinator to join our team in St Asaph, responsible for delivering IT and telecom services to our expanding customer base. In this role, you will assist with project planning, handle tasks such as provisioning, number porting, hardware orders, managing suppliers, and scheduling engineering diaries.

About the Role:

We are looking for a highly organized individual with experience in project management and telecoms delivery. The successful candidate will be responsible for facilitating initial meetings, ordering services and hardware from suppliers, placing provisioning orders, managing number porting and provisioning processes, and consistently updating customers on the progress of their orders.

Responsibilities:
  • Plan projects assigned from the sales team
  • Facilitate initial kick-off meetings
  • Order services and hardware from suppliers
  • Place provisioning orders
  • Manage number porting and provisioning processes
  • Schedule engineers for installations and training

Requirements:

The ideal candidate will have previous project management experience, experience with telecoms and IT project delivery and provisioning is advantageous. Strong organizational skills, excellent time management, ability to multi-task, and handle large volumes of workload are essential. Excellent verbal and written communication skills are also required. The salary for this position is estimated at £29,000 per annum, plus benefits including staff share equity scheme, new customer referral incentive, and 21 days holiday increasing to 25 after four years of service.

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