Administrative Support Professional

4 days ago


Gillingham, Kent, United Kingdom Thames Avenue Surgery Full time

About Thames Avenue Surgery

We are a reputable General Practitioner practice in Rainham, dedicated to providing exceptional patient care and a supportive work environment. Our team is passionate about delivering high-quality services and promoting a positive experience for our patients.

Job Overview

We are seeking an experienced Medical Secretary to join our dynamic team. As a key member of our administration staff, you will provide vital support to our clinical team, ensuring seamless communication and efficient day-to-day operations.

Main Responsibilities

  • Provide comprehensive administrative support to our doctors and nurses, including typing clinical letters, referral forms, and other correspondence.
  • Process referrals via the Electronic Referral System (ERS) in a timely manner.
  • Deal with patient queries and inquiries regarding their referrals.
  • Maintain accurate records and databases, including private work carried out, fees requested, and monies received.
  • Prioritize tasks efficiently, managing multiple workflow processes, such as task messages, email, telephone, and paper correspondence.
  • Ensure confidentiality and discretion when handling sensitive patient information.
  • Develop and maintain letter templates and referral forms within our clinical system.

Requirements

  • Previous experience working in a medical environment, preferably as a Medical Secretary or similar role.
  • Fast and accurate medical typing speed.
  • Excellent attention to detail and organizational skills.
  • Patient-focused approach and ability to deal with people effectively.
  • Ability to work independently and use initiative.
  • Knowledge of clinical systems, including EMIS, DXS, and Docman, is desirable.

Benefits

  • A competitive salary of £25,000-£30,000 per annum, depending on experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • A comprehensive training program to enhance your skills and knowledge.
  • A chance to make a meaningful contribution to the healthcare industry.

About Us

At Thames Avenue Surgery, we value our patients' trust and strive to deliver exceptional care and service. We believe in maintaining a family-friendly atmosphere, ensuring that our patients feel comfortable and supported throughout their visits. If you share our commitment to excellence and patient-centered care, we encourage you to apply for this rewarding role.



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