Administrative Support Professional
4 days ago
About Thames Avenue Surgery
We are a reputable General Practitioner practice in Rainham, dedicated to providing exceptional patient care and a supportive work environment. Our team is passionate about delivering high-quality services and promoting a positive experience for our patients.
Job Overview
We are seeking an experienced Medical Secretary to join our dynamic team. As a key member of our administration staff, you will provide vital support to our clinical team, ensuring seamless communication and efficient day-to-day operations.
Main Responsibilities
- Provide comprehensive administrative support to our doctors and nurses, including typing clinical letters, referral forms, and other correspondence.
- Process referrals via the Electronic Referral System (ERS) in a timely manner.
- Deal with patient queries and inquiries regarding their referrals.
- Maintain accurate records and databases, including private work carried out, fees requested, and monies received.
- Prioritize tasks efficiently, managing multiple workflow processes, such as task messages, email, telephone, and paper correspondence.
- Ensure confidentiality and discretion when handling sensitive patient information.
- Develop and maintain letter templates and referral forms within our clinical system.
Requirements
- Previous experience working in a medical environment, preferably as a Medical Secretary or similar role.
- Fast and accurate medical typing speed.
- Excellent attention to detail and organizational skills.
- Patient-focused approach and ability to deal with people effectively.
- Ability to work independently and use initiative.
- Knowledge of clinical systems, including EMIS, DXS, and Docman, is desirable.
Benefits
- A competitive salary of £25,000-£30,000 per annum, depending on experience.
- The opportunity to work in a dynamic and supportive team environment.
- A comprehensive training program to enhance your skills and knowledge.
- A chance to make a meaningful contribution to the healthcare industry.
About Us
At Thames Avenue Surgery, we value our patients' trust and strive to deliver exceptional care and service. We believe in maintaining a family-friendly atmosphere, ensuring that our patients feel comfortable and supported throughout their visits. If you share our commitment to excellence and patient-centered care, we encourage you to apply for this rewarding role.
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