Customer Success Associate

1 week ago

London, Greater London, United Kingdom Pole Star Global Full time

About Pole Star Global

We empower better decision-making and protect clients' business interests through high-performance, cyber-secure solutions.

The Opportunity

As a Customer Success Associate at Pole Star Global, you will play a pivotal role in ensuring our clients' success by delivering exceptional service and support.

Responsibilities

  • Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto our solutions.
  • Account Management: Build and maintain strong relationships with clients, becoming their trusted advisor.
  • Align client objectives and priorities with product roadmap
  • Usage Analysis: Monitor and analyse client product usage, proactively identifying opportunities for improvement or additional services.
  • Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
  • Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
  • Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.

Requirements

  • 1-3 years of experience in a customer success, account management, or related role.
  • Ability to manage and present information to customers on product roadmap and incident resolution
  • Strong communication and interpersonal skills.
  • Experience managing renewals, upselling products and assisting a revenue generating team.
  • Problem-solving mindset and a proactive approach to client satisfaction.
  • Proficiency in CRM software (Salesforce & Hubspot preferably)
  • Familiarity with maritime industry practices and regulations is a plus
  • Some Travel may be required (Company funded)

Benefits

  • Flexible working (Hybrid - Come in when it makes sense but you must be commutable to London)
  • Salary: 35k - 40k + Bonus
  • Health and dental insurance
  • Life insurance, company funded to 3x salary
  • Discretionary Bonus
  • Employee assistance program
  • 25 days annual leave
  • 5 wellness days
  • Subsidised gym membership
  • Up to a 5% matching pension
  • Refer-a-friend recruitment bonus
  • Perkbox
  • Unlimited learning and development opportunities

Pole Star Global is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom Springboard Success Full time

    Lead Customer Success at Springboard SuccessWe're seeking an experienced Head of Customer Success to spearhead our next phase of growth. As a key member of our team, you'll be responsible for leading and mentoring a growing Customer Success team, ensuring exceptional client experiences across our suite of products.Key Responsibilities:Lead and mentor a...

  • Customer Success Associate

    2 weeks ago

    London, Greater London, United Kingdom The Opportunity Hub UK Full time

    Customer Success AssociateThe Opportunity Hub UK is seeking a talented Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for delivering exceptional customer experiences and ensuring our clients achieve their goals.Key Responsibilities:Provide seamless onboarding and ongoing support to our clientsWork...

  • Customer Success Associate

    2 weeks ago

    London, Greater London, United Kingdom Mapp Full time

    The Customer Success Associate will play a pivotal role in ensuring the optimal experience of Mapp's customers. This includes managing customer journeys, adoption of product functionality, routine product support, program optimization, and revenue expansion opportunities. The Customer Success team is the primary interface for all inquiries and builds trusted...

  • Customer Success Strategist

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Customer Success Advocate

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Customer Success Associate

    1 month ago

    London, Greater London, United Kingdom Acre Software Full time

    About Acre SoftwareAcre Software is revolutionizing the UK's £1.4 trillion mortgage market with a cutting-edge, end-to-end management system. Our platform streamlines the home buying process, eliminating unnecessary admin and friction.The RoleWe're seeking a highly motivated and detail-oriented Customer Success Associate to join our top-performing team. As...

  • Customer Success Associate

    1 month ago

    London, Greater London, United Kingdom Acre Software Full time

    About Acre SoftwareAcre Software is revolutionizing the UK's £1.4 trillion mortgage market with a cutting-edge, end-to-end management system. Our platform streamlines the home buying process, eliminating unnecessary admin and friction.The RoleWe're seeking a highly motivated and detail-oriented Customer Success Associate to join our top-performing team. As...

  • Head of Customer Success

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As a key member of our team, you will be responsible for leading a remote team of 6 and owning the customer journey for 6 highly valued clients.Key Responsibilities:Develop and...

  • Head of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Head of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Customer Success Associate

    1 month ago

    London, Greater London, United Kingdom Acre Software Full time

    About the RoleAcre Software is revolutionizing the UK's mortgage market with a cutting-edge, end-to-end management system. As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve seamless experiences with our platform.ResponsibilitiesDevelop in-depth knowledge of our users and product to provide exceptional...

  • Customer Success Associate

    1 month ago

    London, Greater London, United Kingdom Acre Software Full time

    About the RoleAcre Software is revolutionizing the UK's mortgage market with a cutting-edge, end-to-end management system. As a Customer Success Associate, you will play a crucial role in ensuring our customers achieve seamless experiences with our platform.ResponsibilitiesDevelop in-depth knowledge of our users and product to provide exceptional...

  • Customer Success Associate

    4 weeks ago

    London, Greater London, United Kingdom ripple Full time

    About ripple+Ripple is a consumer wellness brand that offers single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine-free alternative to smoking and vaping.Ripple is revolutionizing a healthier nicotine-free lifestyle by providing a unique and effective solution for those looking to quit...

  • Customer Success Associate

    4 weeks ago

    London, Greater London, United Kingdom ripple Full time

    About ripple+Ripple is a consumer wellness brand that offers single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine-free alternative to smoking and vaping.Ripple is revolutionizing a healthier nicotine-free lifestyle by providing a unique and effective solution for those looking to quit...

  • Customer Success Director

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Head of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Head of Customer Success

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...