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Kingston upon Thames, Greater London, United Kingdom HGS Full timeJob DescriptionAs a Customer Service Representative at HGS, you will be responsible for delivering outstanding customer experiences through proactive support and technical troubleshooting.Key Responsibilities:Handle inbound calls effectively and efficiently using proactive customer service and call control techniques.Create exceptional experiences for...
Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Sitel. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Provide top-notch customer service via phone, email, and chat, ensuring that customers feel valued and supported.
- Utilize strong communication and problem-solving skills to resolve customer complaints and issues efficiently.
- Work collaboratively with internal teams to ensure seamless customer experiences and resolve complex issues.
- Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries.
- Meet or exceed performance metrics and quality standards, demonstrating a commitment to excellence in customer service.
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive compensation package and benefits program.
- The chance to work with a diverse and global team, making a real impact on customers' lives.
Sitel is a leading global customer experience company that helps businesses deliver exceptional customer experiences. We are committed to creating a workplace culture that values diversity, inclusion, and employee well-being.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
