Customer Service Representative
1 month ago
Unlock Your Potential with Sitel
Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients' customers.
Key Responsibilities
- Deliver outstanding customer service: respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Communicate effectively: clearly and concisely communicate with customers, both verbally and in writing, in English and French.
- Work collaboratively: work effectively with other agents and support teams to achieve team goals and objectives.
- Stay up-to-date: maintain knowledge of products and services, as well as company policies and procedures.
- Meet performance targets: meet or exceed performance targets, including quality, productivity, and customer satisfaction.
What We Offer
At Sitel, we offer a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance.
Why Join Us?
At Sitel, we pride ourselves on our award-winning culture and commitment to excellence. We are a global company with a presence in over 40 countries, and we offer a unique opportunity to work with a diverse range of clients and customers.
Equal Opportunities Employer
Sitel is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values diversity and promotes work-life balance.
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