Customer Service Representative
3 weeks ago
Unlock Your Potential with Sitel
Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service to our clients' customers.
Key Responsibilities
- Communicate Effectively: clearly and effectively communicate with customers both written and verbally in English and French
- Active Listening: attentively listen to customers and understand their needs and concerns
- Problem-Solving: quickly identify and resolve customer issues or complaints
- Empathy: understand and relate to the customer's perspective
- Patience: remain calm and composed
- Adaptability: handle a wide variety of customer interactions and adjust communication style as necessary
- Positive Attitude: remain positive and upbeat even during difficult customer interactions
- Strong Teamwork: work effectively with other agents and support teams
Why Choose Sitel?
At Sitel, we pride ourselves on our award-winning culture and commitment to making a difference in our clients' businesses. We offer a range of benefits and opportunities for growth and development, including training and career progression.
Join Our Team
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please apply now and our Recruitment Team will be happy to speak with you.
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