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Strategic Enablement Manager

1 month ago

London, Greater London, United Kingdom Travelers Full time

About the Role

At Travelers, we're committed to delivering exceptional customer experiences and driving business growth. As a Manager, Strategic Enablement, you'll play a key role in optimizing end-to-end business processes to enhance customer, employee, and agent experiences.

Key Responsibilities

  • Proactively identify opportunities and issues through root cause analysis, active listening, and engagement with stakeholders across multiple teams, business areas, and processes.
  • Identify and evaluate process improvement opportunities, engaging key stakeholders to gain buy-in for implementation where appropriate. Initiate and implement multiple mid-complexity improvement opportunities.
  • Lead and oversee impact assessments, as well as the implementation and execution of assigned initiatives.
  • Evaluate tools and procedures for optimal process efficiency and identify areas for automation.
  • Identify process gaps using KPIs and conduct data and reporting analysis to address them.
  • Facilitate complex workflow updates and design sessions to drive process improvement recommendations.
  • Assist in prioritizing efforts and advocating for resource allocation where necessary.

Requirements

  • Bachelor's Degree.
  • Familiarity with Lean, Six Sigma, and Agile methodologies.
  • Experience leading and managing complex projects.
  • Proficient knowledge of Microsoft PowerPoint and Excel.
  • Excellent communication skills with the ability to engage with all levels of management.
  • Strong ability to build relationships across cross-functional teams to achieve project goals.
  • Excellent analytical skills for tracking and evaluating current processes.
  • Strategic thinker with sound judgment in resolving issues.

What We Offer

  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.