Complaints Resolution Expert

4 weeks ago


Leeds, Leeds, United Kingdom QBE Insurance Group Full time
Job Description
Company Overview
QBE Insurance Group is an international insurer and reinsurer with a local presence in 27 countries. Our purpose is to enable a more resilient future, and we achieve this by providing excellent customer service, technical expertise, and a commitment to innovation.

Salary
The salary for this role is £35,000 - £45,000 per annum, depending on experience.

Job Description
This is an exciting opportunity to join our Claims team in Leeds, working on a Permanent (Hybrid) basis. As a Claims Adjuster, you will be responsible for investigating and resolving Employee Liability/Personal Injury claims while ensuring fair treatment of customers. You will work closely with the Claims Team Leader, flagging complaints when needed, and maintaining up-to-date knowledge of the Claims Portfolio to support underwriting and claims decisions.

Required Skills and Qualifications
To succeed in this role, you should possess great investigation skills, good communication skills, and enjoy building strong relationships to support others. Experience dealing with policy coverage and ability to use MS office applications such as Word, Excel, and PowerPoint are essential. Additionally, you must have a passion for contributing to QBE's vision of enabling a more resilient future for our customers and the community.

  • Leeds, Leeds, United Kingdom Page Personnel Sales Full time

    About UsPage Personnel Sales is a leading recruitment agency in the Legal Sector, dedicated to providing exceptional customer service. We are currently seeking a Complaints Resolution Manager to join our team.This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences, with a strong focus on complaint...


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    Key Responsibilities:Triage and manage complex claims cases from receipt to resolution.Set initial reserves and provide guidance on early case strategy and pathway for future management.Act as a technical expert within the team, reviewing and dealing with complex and contentious issues.Collaborate with the Team Leader to implement and direct strategy and...


  • Leeds, Leeds, United Kingdom E3recruitment Full time

    We are E3recruitment, a leading recruitment agency seeking a highly skilled Complaints Resolution and Support Advisor to join our team. As a key member of our team, you will play a critical role in ensuring that our customers receive the highest level of service.Key responsibilities include:Resolving customer complaints related to orders, deliveries, damaged...


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    Job SummaryWe are seeking an experienced Senior Case Manager to join our Claims Management function. The successful candidate will have a proven track record of handling complex and highly complex personal injury/clinical negligence claims, with excellent communication and negotiation skills.About the RoleThis is an exciting opportunity to join a dynamic...


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    About UsNHS Resolution is a not-for-profit arm's length body of the NHS, working to resolve claims fairly and share learning across the NHS and beyond. We provide a supportive environment for our staff, with specialist training and opportunities for personal development.We operate several indemnity schemes, on behalf of the Secretary of State for Health and...


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    About the RoleNHS Resolution is committed to resolving claims fairly and sharing learning across the NHS. We are seeking a talented Claims Management Expert to join our team and contribute to the next phase of transformation and expansion.This is an exceptional opportunity to work in a dynamic climate, drive innovation, and improve the claims service.You...


  • Leeds, Leeds, United Kingdom Search Full time

    Job Overview:We are recruiting for a Customer Service and Fraud Resolution Expert to join our team at Search. This role involves providing exceptional customer service and supporting customers with complex financial queries.Key Responsibilities:Respond to customer inquiries regarding account details, transactions, and financial products.Provide information...


  • Leeds, Leeds, United Kingdom Kaminsky Consulting Full time

    Kaminsky Consulting is committed to delivering exceptional customer experiences and revolutionizing how complaints are handled. As a Complaints Coordinator, you will play a vital role in managing and resolving customer complaints related to orders, deliveries, damaged goods, and incorrect pricing.ResponsibilitiesProactively manage and resolve customer...


  • Leeds, Leeds, United Kingdom E3recruitment Full time

    We are currently seeking a highly skilled Customer Service Resolution Specialist to join our team at E3recruitment. This exciting opportunity will allow you to utilize your expertise in resolving customer complaints and improve the overall customer experience.As a Customer Service Resolution Specialist, you will be responsible for:Resolving customer...


  • Leeds, Leeds, United Kingdom Exchange Street Claims ltd Full time

    Exchange Street Claims Ltd is looking for a seasoned Claims Resolution Expert to complement our existing team. As a key player, you will be responsible for handling a diverse range of Commercial Material Damage and Business Interruption claims.Key Responsibilities:Deliver exceptional customer service, ensuring timely and efficient claim resolutionPrepare...


  • Leeds, Leeds, United Kingdom Opals Group Full time

    Job Title: Dispute Resolution AdvisorOpcial Group is seeking an experienced and skilled dispute resolution advisor to join our team. In this role, you will be responsible for effectively resolving customer disputes and complaints while maintaining a high level of customer satisfaction.About the Role:This position involves handling customer interactions with...


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    Company OverviewNHS Resolution is a leading provider of claims management services, committed to delivering high-quality solutions to the NHS. Our team of experts works closely with healthcare providers to resolve claims fairly and share learning across the NHS.


  • Leeds, Leeds, United Kingdom NHS Resolution Full time

    Company OverviewNHS Resolution is a leading healthcare organization dedicated to providing fair and efficient claims resolution services. Our team of experts works tirelessly to resolve complex claims and improve patient care.About the RoleWe are seeking an experienced Senior Claims Manager to join our dynamic team. As a key member of our claims management...


  • Leeds, Leeds, United Kingdom CLD Recruitment (Leeds) Ltd Full time

    **Job Title:** Corporate Credit Resolution Expert**Company Overview:** We are a leading recruitment agency specializing in commercial and corporate debt. Our team is dedicated to providing exceptional service to our clients and candidates.**Job Description:**We are seeking a highly skilled Corporate Credit Resolution Expert to join our team at CLD...


  • Leeds, Leeds, United Kingdom Perfect Placement Full time

    Warranty Claim Resolution Expert Job DescriptionAbout Us:Perfect Placement is a leading recruitment agency specialising in automotive jobs. We are currently looking for a Warranty Claim Resolution Expert to join our team in Bradford.Key Responsibilities:To process claims and respond to customer queries in a timely and professional mannerTo maintain accurate...


  • Leeds, Leeds, United Kingdom Knights Full time

    Job SummaryWe are seeking a highly motivated Initial Contact Resolution Expert to join our team in Leeds. As the first point of contact for our clients, you will be responsible for handling high-volume inbound calls, resolving customer queries, and escalating complex issues to senior colleagues.Your expertise in conflict resolution, problem-solving, and...


  • Leeds, Leeds, United Kingdom Kaminsky Consulting Full time

    At Kaminsky Consulting, we're looking for a skilled Customer Service Resolution Specialist to join our team. Based in West Yorkshire, this role is an exciting opportunity to work with a well-established Chemical Manufacturer that supplies products globally.Key ResponsibilitiesResolve Customer Complaints: Handle customer complaints related to orders,...


  • Leeds, Leeds, United Kingdom CLD Recruitment Careers Full time

    Job Description: Commercial Debt Resolution Expert  CLD Recruitment Careers is recruiting for a Commercial Debt Resolution Expert to join our client's dynamic team. The successful candidate will be responsible for managing client relationships, negotiating repayment solutions, and developing a deep understanding of the debt recovery process.  About the...


  • Leeds, Leeds, United Kingdom LMS Group Full time

    We are seeking a 3rd Line Resolution Expert to join our team at LMS Group. As a senior member of our technical support team, you will be responsible for coordinating the identification and resolution of service incidents and problems and where required escalating to and coordinating resolution with third-party vendors.You will work closely with the...


  • Leeds, Leeds, United Kingdom Marmion Full time

    Job SummaryWe are seeking an experienced Forensic Delay, Claims, & Construction Planning Consultant to join our team in Leeds.The successful candidate will have a strong background in forensic analysis and dispute resolution, with excellent communication skills.Key Responsibilities:Conducting forensic analysis of tender, contract, and claims...