Customer Service Resolution Specialist
4 days ago
At Kaminsky Consulting, we're looking for a skilled Customer Service Resolution Specialist to join our team. Based in West Yorkshire, this role is an exciting opportunity to work with a well-established Chemical Manufacturer that supplies products globally.
Key Responsibilities- Resolve Customer Complaints: Handle customer complaints related to orders, deliveries, damaged goods, and incorrect pricing.
- Proactive Issue Management: Identify and manage key issues/drivers of customer satisfaction, using root cause analysis to drive corrective/preventative actions.
- Customer Communication: Ensure customers are well-informed throughout the process.
Experience and Skills:
- A fast-paced complaints resolution environment.
- Great communication skills, confident over the phone and through computer systems.
- Fantastic attention to detail, following procedures as per company policy when processing customer complaints.
- Good understanding of exports, documentation, transport options, order book management, and SAP software.
The estimated salary for this position is £28,000 - £32,000 per annum, depending on experience.
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