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Aftersales Customer Service Representative
2 months ago
Aftersales Customer Service Representative Opportunity
£28,000 per annum, with an achievable £35,000 OTEHours: 8am till 6pm | Monday-Friday
Our client, a leading automotive network, is seeking a skilled Aftersales Customer Service Representative to join their team. With a turnover of over £500M and a presence across multiple locations, this is an exciting opportunity to work with a successful and growing business.
Key Responsibilities:
- Customer Interaction: Greet customers cheerfully and attend to their requirements promptly, ensuring a high level of customer satisfaction.
- Vehicle Details: Obtain and record full customer/vehicle details and accurate descriptions of work to be carried out.
- Sales and Invoicing: Sell products to customers, such as brake services, number plates, fuel treatments, service plans, replacement tyres, and MOTs. Prepare and present cash and account invoices.
- Workshop Liaison: Liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- Customer Communication: Inform customers of any delays in completion, maintain the Workshop loading system, and ensure that information required for Warranty items is recorded on the Job Card.
- Parts and Documentation: Liaise with the Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings, and file Job Cards and other documentation.
- Flexibility: Be fully flexible to cover a wide-ranging variety of duties as required by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Requirements:
- Motor Trade Experience: Must have motor trade experience.
- Communication Skills: Be eloquent, professional, and presentable, with the ability to deal with challenging customer queries in a calm and professional manner.
- Leadership Skills: Able to lead meetings and work across teams in a professional and assertive manner to ensure Quality Scores improve and remain high.
About Jenson Fisher Consulting Ltd:
Jenson Fisher Consulting Ltd is a leading consulting firm that specializes in providing expert advice and support to businesses in the automotive industry. Our team of experienced professionals is dedicated to helping clients achieve their goals and succeed in a competitive market.
