Account Services Team Leader
5 days ago
Job Overview
We are seeking an experienced administrator to take on the role of Account Services Team Leader in Chipping Warden, Northamptonshire. As a key member of our team, you will play a vital role in ensuring smooth operations and maintaining client satisfaction.
Key Responsibilities:
- Build and maintain strong relationships with key clients.
- Attend client review meetings alongside the Strategic Account Manager.
- Lead the training of new team members, ensuring adherence to best practices.
- Support the team with vehicle delays, damages, and accident repairs, keeping clients informed of actions being taken.
- Run daily reports and manage booking confirmations and communications for vehicle movements.
- Oversee administrative processes, including PCN speeding fines, vehicle taxing, and V5 documentation.
- Provide effective leadership and ensure seamless communication within the team, both on-site and remotely.
- Take on additional administrative tasks as needed to cover absences or high workloads.
Requirements:
- Previous experience in administration is essential.
- A background in the automotive or logistics sector is desirable.
- Strong computer and data management skills.
- Excellent communication and customer service skills.
- Ability to stay calm under pressure and adopt a logical, methodical approach.
- Attention to detail, professionalism, and self-motivation.
- A proactive and flexible attitude, with the ability to work as part of a cohesive team.
- Willingness to travel to other sites if required.
Estimated Salary: £30,000 per annum.
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