Reservations and Guest Services Manager

3 weeks ago


Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time
Accommodation Manager Position

We are seeking an experienced Accommodation Manager to join our team at The Recruitment Group. This exciting role involves leading a team to deliver exceptional service to students, Fellows, and staff within the college community.

The successful candidate will possess excellent communication skills, a strong understanding of accommodation management principles, and the ability to work collaboratively as part of a dynamic team.

This fixed-term contract position comes with a competitive salary range of £40,000 - £50,000 per annum.

Responsibilities:
  1. Lead a team of accommodation professionals to maximize occupancy and deliver a high-quality service
  2. Develop and implement strategies to increase occupancy rates through engagement with booking platforms
  3. Liaise with students to accommodate their requests and welfare needs
  4. Implement efficient systems for collecting payments and managing refunds, damages, and additional charges
  5. Provide excellent customer service and manage complaints effectively
Requirements:
  • Proven experience in accommodation management, including leadership roles
  • Strong stakeholder management skills, with the ability to work with individuals at all levels
  • Excellent communication and interpersonal skills
  • Experience working with kinetic KX system for accommodation allocation


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