Reservations and Accommodation Specialist

14 hours ago


Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time
Job Description

We are looking for a highly skilled and experienced Reservations and Accommodation Specialist to join our team at The Recruitment Group's prestigious Oxford College client. The successful candidate will be responsible for managing the reservations and accommodations team, ensuring that all procedures and bookings for the college community are handled efficiently.

Key Responsibilities
  1. Optimise room occupancy by effectively managing the accommodations team.
  2. Develop and maintain relationships with booking platforms to secure maximum room availability.
  3. Collaborate with students to address their accommodation needs and welfare requirements.
  4. Implement efficient systems for collecting monies related to refunds, damages, and additional charges.
  5. Resolve complaints in a professional and timely manner.
  6. Work closely with departments to deliver exceptional customer service.
  7. Become an expert in the KX system and lead its effective implementation.
  8. Provide support in migrating to and training on new software to ensure optimal utilisation.
Desirable Qualifications and Experience
  • Experience working with the KX system for accommodation allocation.
  • Leadership experience in a similar role.
  • Advanced stakeholder management skills, with ability to interact with individuals at various levels.
  • Familiarity with managing accommodation allocation in a higher education environment.
Estimated Salary: £45,000 - £60,000 per annum

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