Reservations and Accommodations Expert

5 days ago


Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

**Job Overview:** We are working with a prestigious Oxford College to recruit an experienced Reservations and Accommodation Manager (1 year Fixed Term Contract - Permanent).

This role offers a unique opportunity to join a well-established team and contribute to delivering exceptional guest experiences. The successful candidate will be responsible for managing the reservations and accommodations team, with 2 direct reports.

Key Responsibilities:

  • Develop and implement strategies to maximise occupancy across all rooms throughout the year.
  • Collaborate with booking platforms to increase occupancy.
  • Liaise with students to accommodate requests and welfare requirements.
  • Implement efficient systems for collection of monies for refunds, damages, and additional charges.
  • Manage complaints professionally and effectively.
  • Collaborate with all departments to ensure exceptional service delivery.
  • Become proficient in the bespoke accommodations system (KX) and lead its roll-out to the business.
  • Support departments with migration and training on new software to ensure effective utilisation.

We are seeking an applicant with:

  • Experience working with the kinetic KX system for accommodation allocation.
  • A proven track record in leadership roles.
  • Advanced stakeholder management skills, enabling effective liaison with individuals at all levels.
  • Experience managing accommodation allocation in a busy higher education environment.

Estimated Salary: £45,000 - £55,000 per annum, depending on experience.



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