Reservations and Accommodations Expert
5 days ago
**Job Overview:** We are working with a prestigious Oxford College to recruit an experienced Reservations and Accommodation Manager (1 year Fixed Term Contract - Permanent).
This role offers a unique opportunity to join a well-established team and contribute to delivering exceptional guest experiences. The successful candidate will be responsible for managing the reservations and accommodations team, with 2 direct reports.
Key Responsibilities:
- Develop and implement strategies to maximise occupancy across all rooms throughout the year.
- Collaborate with booking platforms to increase occupancy.
- Liaise with students to accommodate requests and welfare requirements.
- Implement efficient systems for collection of monies for refunds, damages, and additional charges.
- Manage complaints professionally and effectively.
- Collaborate with all departments to ensure exceptional service delivery.
- Become proficient in the bespoke accommodations system (KX) and lead its roll-out to the business.
- Support departments with migration and training on new software to ensure effective utilisation.
We are seeking an applicant with:
- Experience working with the kinetic KX system for accommodation allocation.
- A proven track record in leadership roles.
- Advanced stakeholder management skills, enabling effective liaison with individuals at all levels.
- Experience managing accommodation allocation in a busy higher education environment.
Estimated Salary: £45,000 - £55,000 per annum, depending on experience.
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Reservations and Accommodation Specialist
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Accommodations and Reservations Executive
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