Guest Services Team Lead
5 days ago
**Job Summary:** We are recruiting an experienced Reservations and Accommodation Manager (1 year Fixed Term Contract - Permanent) to join our prestigious client in Oxford.
The successful candidate will be responsible for managing the reservations and accommodations team, with 2 direct reports. They will oversee all procedures and bookings of accommodation for Fellows, undergraduates, and postgraduates.
Key Accountabilities:
- Maximise occupancy across all rooms throughout the year by effectively managing the accommodations team.
- Engage with booking platforms to drive occupancy growth.
- Liaise with students to accommodate requests and welfare requirements in a timely manner.
- Implement systems for collection of monies for refunds, damages, and additional charges.
- Manage complaints professionally and effectively.
- Collaborate with all departments to ensure exceptional service delivery.
- Become proficient in the bespoke accommodations system (KX) and lead its roll-out to the business.
- Support departments with migration and training on new software to ensure effective utilisation.
We are seeking an applicant with:
- Experience working with the kinetic KX system for accommodation allocation.
- A proven track record in leadership roles.
- Advanced stakeholder management skills, enabling effective liaison with individuals at all levels.
- Experience managing accommodation allocation in a busy higher education environment.
Estimated Salary: £45,000 - £55,000 per annum, depending on experience.
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