Guest Services Team Lead

5 days ago


Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

**Job Summary:** We are recruiting an experienced Reservations and Accommodation Manager (1 year Fixed Term Contract - Permanent) to join our prestigious client in Oxford.

The successful candidate will be responsible for managing the reservations and accommodations team, with 2 direct reports. They will oversee all procedures and bookings of accommodation for Fellows, undergraduates, and postgraduates.

Key Accountabilities:

  1. Maximise occupancy across all rooms throughout the year by effectively managing the accommodations team.
  2. Engage with booking platforms to drive occupancy growth.
  3. Liaise with students to accommodate requests and welfare requirements in a timely manner.
  4. Implement systems for collection of monies for refunds, damages, and additional charges.
  5. Manage complaints professionally and effectively.
  6. Collaborate with all departments to ensure exceptional service delivery.
  7. Become proficient in the bespoke accommodations system (KX) and lead its roll-out to the business.
  8. Support departments with migration and training on new software to ensure effective utilisation.

We are seeking an applicant with:

  1. Experience working with the kinetic KX system for accommodation allocation.
  2. A proven track record in leadership roles.
  3. Advanced stakeholder management skills, enabling effective liaison with individuals at all levels.
  4. Experience managing accommodation allocation in a busy higher education environment.

Estimated Salary: £45,000 - £55,000 per annum, depending on experience.



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