Service Team Lead

5 days ago


Oxford, Oxfordshire, United Kingdom Selective Recruitment Solutions Ltd Full time
About the Role

We are seeking a skilled and experienced Service Team Lead to join our team at Selective Recruitment Solutions Ltd.

As a key member of our service staff, you will be responsible for delivering exceptional customer experiences and providing leadership to our catering team.

The ideal candidate will have previous supervisory experience, strong communication skills, and a keen eye for detail.

You will work closely with our hospitality and events teams to ensure seamless service delivery and maintain high standards of food safety and hygiene.

This is a fantastic opportunity to develop your skills and experience in a fast-paced environment.

Key Responsibilities
  1. Serve food and drinks, handle customer queries, and provide refreshments to various areas while bartending for events and dinners.
  2. Identify and resolve potential catering issues, suggesting improvements to management.
  3. Train and supervise Catering Assistants, Waiting Staff, and Till Staff to ensure high service standards.
  4. Maintain and replenish food/drink displays, conduct stock rotations, and perform regular inventory checks.
  5. Order supplies per purchasing guidelines, coordinating with suppliers and the Hospitality office to ensure quality and adequate stock.
  6. Set up restaurant tables according to standards and reservations and assist with meeting room and event setups.
  7. Assist the Middle Common Room with bar operations, ensuring compliance with licensing regulations and reporting issues to management.
  8. Adhere to Food Safety and Health & Safety legislation, including COSHH regulations.
  9. Report Guest Night Dinner attendance to the Dining Hall Manager.
  10. Perform any other reasonable duties as directed, including attending meetings and training, and assisting with kitchen portering tasks.
Requirements
  1. Previous supervisory experience
  2. Strong communication skills
  3. High attention to detail
  4. Knowledge of food safety, hygiene, and COSHH regulations
  5. Level 1/2 food safety and preparation qualifications

Estimated salary: £28,000 - £31,000 based on location and industry standards.



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