Community Service Director

6 days ago

London, Greater London, United Kingdom Spencer Clarke Group Full time
Job Title: Community Service Director

Location: West London / Hybrid

Contract: 6-months ongoing

Salary: £65,000 - £73,000 per annum (£400 - £450 a day)

Job Description:

We are seeking an experienced Community Service Director to join our team. The successful candidate will be responsible for delivering a value for money neighbourhood and sheltered housing service which builds safe and sustainable communities.

Main Responsibilities:

  • To lead on the housing management strategy improvement plan and review all policies, processes for housing management and sheltered services using business intelligence and benchmarking data to deliver transformation to services.
  • To monitor and analysis of statutory KPI's and LPI's and setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.
  • To be responsible for overall budget management for Neighbourhood services, analysing and advising on the budgetary impact of property management, delivering services within the allocated budget envelop and producing periodic budget monitoring information.
  • To ensure through appropriate strategic governance and operational leadership that the service meets the current and future business needs of the Council manifesto commitments and the Council strategic business plan priorities.

Key Qualifications and Experience:

  • Good understanding of the key issues facing local government, the wider public sector and partners and of local, regional and national policy.
  • Experience of working in a fast-paced housing management department.
  • Ability to work across multiple teams and to deliver transformation and service improvement projects.
  • Resident focus on delivering excellent neighbourhood and shelter services face to face, telephone, email, and written correspondence.
  • Experience of working with senior management team, councillors, executive directors, external stakeholders, and partnership organisations.
  • Experience of developing and maintaining relationships with council departments and external voluntary community partners to deliver positive outcomes for residents.
  • Effectively able to plan and prioritise workload and working to deadlines.
  • Good organisational skills, to track priorities, work to deadlines and manage projects.
  • Robust governance arrangements, processes, risks & issues management and financial information.
  • Able to sensitively have difficult conversations with residents and staff.
  • Awareness of support available based on circumstances of the resident.
  • Good leadership and people management skills.

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