Workshop Team Leader

1 month ago


Tyne and Wear, United Kingdom Halfords Full time
Workshop Controller Job Description

Are you a skilled Vehicle Technician looking to take your career to the next level?

We're seeking an experienced Workshop Controller to lead our team in delivering exceptional technical services and customer experiences. As a key member of our team, you'll work closely with our Front of House team to ensure seamless service delivery and customer satisfaction.

Your key responsibilities will include:

  • Allocating jobs to your team based on technical expertise and customer demand
  • Providing technical support when needed
  • Leading and mentoring your team to achieve technical excellence and customer satisfaction
  • Working with our Centre Manager to maximize workshop capacity and implement effective deployment plans
  • Delivering against sales margin and profit targets, as well as customer service metrics

To succeed in this role, you'll need:

  • Level 3 in Light Vehicle Maintenance standard, or equivalent time served
  • Technical QC training
  • Experience in the automotive industry
  • Supervisory or management experience
  • Excellent communication and coaching skills
  • A track record of success in delivering against targets
  • Experience in building strong relationships across a large team
  • Compliance with Health and Safety and quality standards
  • Experience with in-house systems and labour force scheduling

We offer a competitive rewards package, including:

  • Store discount with 25% off most products
  • Employee discount with up to 50% off garage bills
  • Discounts on Halfords Breakdown Cover and bike cover
  • Employee wellness programme
  • Trade Price Bike Scheme
  • Life insurance
  • Uniform
  • Option to join our Sharesave scheme
  • Cycle to Work scheme
  • Wagestream
  • Health Cash Plan

Join us at Halfords and be part of our success story in getting the nation safely back on the move.


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