Workshop Team Leader

2 weeks ago


Tyne and Wear, United Kingdom Halfords Full time

About the Role:

This is an exciting opportunity to join our team as a Workshop Controller at Halfords. As a key member of our Workshop team, you will be responsible for the smooth running of the Workshop on a day-to-day basis, supervising a team of technicians and ensuring the delivery of exceptional customer service.

Key Responsibilities:

  • Allocate jobs to the Workshop team based on technical requirements and customer demand.
  • Hold daily huddles to ensure all colleagues are updated on commercial priorities and focused on exceeding customer expectations.
  • Develop and mentor the Workshop team to improve their technical capabilities and provide technical support where needed.
  • Promote the Halfords Values and instil them in the team.

What You'll Need:

  • Technically trained to Level 3 in Light Vehicle Maintenance standard, or equivalent time served.
  • Experience of managing/supervising a team/workshop to drive performance and delivery.
  • Excellent customer approach - ability to communicate clearly and simply to customers.
  • Experience of developing colleagues through delivery of technical training.
  • Experience of exceeding customer metrics - working with management to support in driving key metrics and KPI's.
  • Experience of meeting compliance standards across Health and Safety and quality.
  • Experience of labour force scheduling, with proven time management skills.
  • Must hold a current full valid driving licence.

Why Halfords?

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.



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