Client Planning Advisor

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom BSI Full time

At BSI, we are seeking a skilled Client Planning Advisor to join our Planning team in Milton Keynes. As a key member of our team, you will provide exceptional customer service and administrative support to our clients and colleagues.

Key responsibilities include:

  • Liaising with clients and colleagues via telephone and email
  • Scheduling client appointments using available planning tools
  • Providing short- and long-term planning solutions to meet monthly delivery targets
  • Ensuring timely and accurate administrative tasks associated with bookings
  • Negotiating with clients to minimize diary changes
  • Resolving customer dissatisfaction through feedback
  • Identifying opportunities to grow the business through product and service communication
  • Handling inbound and outbound calls efficiently

To succeed in this role, you should possess:

  • Previous experience in planning and/or scheduling
  • Excellent telephony manner and communication skills
  • Geographical knowledge to support cost-effective booking
  • Ability to manage and negotiate conflicting situations
  • High level of accuracy and attention to detail
  • Target-focused and driven to achieve team results

BSI offers a competitive total reward package, flexible working hours, ongoing training and development, and a range of benefits including 27 days annual leave, paid sick leave, and health insurance.

Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization.

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate.



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