Customer Experience Director

1 day ago


Stirling, Stirling, United Kingdom The Entertainer Full time
Customer Experience Director Job Summary

We are seeking a Customer Experience Director to lead our retail team in Stirling.


In this role, you will be responsible for delivering exceptional customer experiences, leading a team of retail staff, and implementing company policies and procedures. You will also be expected to manage the day-to-day running of the store, including stock management and visual merchandising.

Key Responsibilities:

  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Lead and motivate a team of retail staff to achieve sales targets and improve customer satisfaction.
  • Implement company policies and procedures, maintaining high standards of customer service and employee conduct.

Requirements:

  • Prior experience in a retail leadership role, with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong problem-solving skills, with the ability to work under pressure and make sound decisions.

What We Offer:

  • A competitive salary of £27,800 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic working environment, with a strong focus on teamwork and customer satisfaction.


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