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Customer Experience Champion

1 month ago

Stirling, Stirling, United Kingdom Diligenta Full time £25,000
Salary and Benefits: This role offers a competitive salary of £25,000-£28,000 per year, along with a range of benefits including 31 days holiday, eligibility for a discretionary bonus, and access to our contributory pension scheme.

We are seeking a skilled Complaint Handler to join our team in Stirling. As a key member of our customer service team, you will work closely with customers to resolve their complaints and queries, utilizing your investigatory skills and customer journey experience to bring about positive outcomes. About the Role:
  • Resolve customer complaints and queries through various communication channels
  • Investigate issues and provide timely resolutions
  • Collaborate with colleagues to ensure seamless customer experience
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
Requirements:
  • Financial services or complaint handling experience
  • Strong passion for helping people
  • A good basic knowledge of Microsoft Office and computer competency