Customer Experience Champion

2 days ago


Stirling, Stirling, United Kingdom Diligenta Full time £25,000
Salary and Benefits: This role offers a competitive salary of £25,000-£28,000 per year, along with a range of benefits including 31 days holiday, eligibility for a discretionary bonus, and access to our contributory pension scheme.

We are seeking a skilled Complaint Handler to join our team in Stirling. As a key member of our customer service team, you will work closely with customers to resolve their complaints and queries, utilizing your investigatory skills and customer journey experience to bring about positive outcomes. About the Role:
  • Resolve customer complaints and queries through various communication channels
  • Investigate issues and provide timely resolutions
  • Collaborate with colleagues to ensure seamless customer experience
What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
Requirements:
  • Financial services or complaint handling experience
  • Strong passion for helping people
  • A good basic knowledge of Microsoft Office and computer competency


  • Stirling, Stirling, United Kingdom Diligenta Full time

    We're seeking a dedicated Customer Experience Advocate to join our team. As a Customer Experience Advocate, you'll play a vital role in delivering exceptional customer service to our clients. You'll be responsible for handling inbound calls from customers, providing accurate and timely information, and resolving any issues that may arise.About the RoleThis...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Customer Experience SpecialistAt Diligenta, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll play a vital role in resolving customer complaints and queries in a timely and effective manner.Key responsibilities include:Providing empathetic and solution-focused support to customersInvestigating and...


  • Stirling, Stirling, United Kingdom Halfords Full time

    About the RoleWe are looking for a Customer Experience Associate to join our dynamic team. In this role, you will be responsible for providing top-notch customer service, learning about our products and fitting services, and ensuring that every customer leaves our store feeling satisfied and valued.To succeed in this role, you will need to have experience in...


  • Stirling, Stirling, United Kingdom Cotton Traders Full time

    We are seeking a Customer Experience Associate to join our Stirling store team. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a welcoming store environment.About Cotton TradersCotton Traders is a leading clothing retailer with a strong presence on the high street. We are proud of our...


  • Stirling, Stirling, United Kingdom Select Tech Group Full time

    About Select Tech GroupSelect Tech Group is a leading Apple Premium Reseller in the UK and Ireland, with 21 stores across England, Scotland, Wales, and Ireland.We believe in creating an environment where innovation thrives, and we are committed to unlocking the full potential of our employees through comprehensive training and development opportunities.As an...


  • Stirling, Stirling, United Kingdom Stonegate Group Full time

    About UsThe New Market Bar is situated right in the heart of Falkirk, offering a great range of cask ales and live sport with great value found throughout our food and drink range.Job DescriptionWe take pride in providing a warm and welcoming environment where you can enjoy live sport, a proper pint, or delicious pub food and simply sit back and relax....


  • Stirling, Stirling, United Kingdom M&G Full time

    About M&G">M&G is a leading global investment manager that helps people achieve their financial goals. Our diverse workforce and inclusive culture are underpinned by our policies and employee-led networks, which provide networking opportunities, advice, and support for the diverse communities our colleagues represent.">Salary: £40,000 - £60,000 per...


  • Stirling, Stirling, United Kingdom William Hill Full time

    Customer Service AmbassadorAt William Hill, we're looking for a Customer Service Ambassador to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and creating a welcoming experience for our customers.Key Responsibilities:Welcoming customers with a friendly face and providing a positive first...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Job Summary: As the Head of Customer Experience and Business Support, you will be responsible for leading and directing the Training, Coaching, Quality, Oversight, and Recruitment teams for all operational business areas on the M&G account. Your goal will be to ensure that these teams meet their defined requirements and service standards while maintaining...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Job SummaryThe Head of Customer Experience and Business Support will lead and direct the Training, Coaching, Quality, Oversight, and Recruitment teams for all operational business areas on the M&G account. This role is responsible for ensuring that these teams meet their defined requirements and service standards while maintaining legislative and regulatory...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    Head of Customer Experience and Business Support Role at DiligentaThis is a senior leadership position that will drive excellence in customer experience and business operations.Company Overview: Diligenta's mission is to deliver best-in-class platform-based life and pensions administration services. We prioritize customer service and aim to transform our...


  • Stirling, Stirling, United Kingdom Arnold Clark. Full time

    About the RoleIn this challenging and rewarding role, you will have the opportunity to work closely with our customers to understand their needs and preferences. You will then use your excellent communication and negotiation skills to secure sales and deliver exceptional customer service.


  • Stirling, Stirling, United Kingdom Cotton Traders Full time

    As a leading clothing retailer, Cotton Traders is seeking a dynamic Retail Sales Assistant to join our Stirling store.Our ideal candidate will be passionate about delivering exceptional customer experiences, with a keen eye for detail and a commitment to providing excellent service.We are looking for someone who is enthusiastic, kind, and willing to work as...


  • Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewAbout SS&C Technologies HoldingsSS&C is a leading global investor service provider, serving over 55 million investors. We offer a comprehensive range of services, including asset management, wealth management, and mutual fund administration.The RoleWe are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our...


  • Stirling, Stirling, United Kingdom Arnold Clark Full time

    Pursue a Career in Customer Excellence as a Product SpecialistWe offer an attractive salary range of £30,000 - £40,000 per year. About Our Business:Arnold Clark is a leading automotive retailer with a reputation for excellence. Our goal is to deliver outstanding customer experiences across all our touchpoints.Your Key Tasks:You'll work on a five-day week,...


  • Stirling, Stirling, United Kingdom The Entertainer Full time

    About UsThe Entertainer is a dynamic and growing company with over 170 stores across the UK, offering a unique shopping experience for children. As a Sales Assistant, you will be part of our team that creates memories for families and helps make every child's day special.


  • Stirling, Stirling, United Kingdom M&G Full time

    We are looking for a Customer Service Consultant to join our dynamic team in Bath, Stirling, and Edinburgh. As a key member of our inbound contact centre team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.As a Customer Service Consultant, you will provide accurate and straightforward...


  • Stirling, Stirling, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and customer satisfaction...


  • Stirling, Stirling, United Kingdom Diligenta Full time

    We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.The ideal candidate will have experience in financial services or complaint handling, with a passion for helping people...


  • Stirling, Stirling, United Kingdom M&G Full time

    M&G is seeking a Customer Service Representative to contribute to a positive environment focused on delivering great service experiences to customers and their advisers. The ideal candidate will support a multi-functional, digitally led operation, providing high-quality services in relation to on-boarding and servicing customer needs.The Customer Service...