Customer Experience Leader

4 weeks ago


Stirling, Stirling, United Kingdom Arnold Clark. Careers Full time

A challenging opportunity has arisen for a Customer Experience Leader - Service to join our Mercedes branch in Grangemouth. This role comes with an estimated salary of £45,000 - £60,000 per annum.

About the Position:

The successful candidate will be responsible for leading a service team, providing exceptional customer service, and driving business growth through improved customer satisfaction.

Key Responsibilities:

  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Manage and coach staff to deliver high-quality services and achieve business objectives.
  • Collaborate with colleagues to ensure seamless day-to-day operations and achieve business goals.
  • Maintain compliance with industry regulations, company policies, and health and safety standards.
  • Monitor and analyse performance data to inform strategic decisions and drive continuous improvement.


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