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Customer Supply Chain Team Manager
2 months ago
About the Role
We are seeking a highly skilled Customer Supply Chain Team Manager to join our EMEA Shared Service Centre in Frimley, Surrey. As a key member of our team, you will be responsible for leading a team of Customer Fulfilment analysts supporting France, Belgium, Spain & Portugal.
About the Team/Department
The Customer Supply Chain function is a dynamic and multilingual team that supports our commercial businesses across the EMEA region. As a Customer Supply Chain Team Manager, you will be part of a team that ensures our products are delivered on time in full to our customers (retailers).
Responsibilities
- Provide clear leadership to a multi-Country customer fulfilment Team through a combination of objective setting, one-to-one coaching and training.
- Ensure all team members are focused on Customer requirements and are properly equipped to provide outstanding levels of service.
- Continuously build capability within the team through coaching, focusing on Business acumen, Supply Chain Knowledge and Communication & Influencing.
- Propose optimum customer fulfilment solutions and improvement plans to strategic customers.
- Lead the CF Collaboration Team and liaise closely with Customers, with Country Sales and with Supply Chain to ensure clear and proactive communication to Customers on all service elements.
- Be the advocate of the Customer and of outstanding service with all SCJ colleagues and in all established processes.
- Deliver on-going effectiveness improvements to the order management and customer collaboration activities using lean tools and methodology.
Experience you'll bring:
- Ability to Lead Teams / Strong People Leadership capability.
- Ability to build strong internal and external customer relationships.
- Track record of Order Management best practices implementation.
- Commercial or Customer Fulfilment or /and Supply Chain background.
- Strong operational Order Management /Customer Service skills and experience.
- Good knowledge of FMCG business.
- Good level of French (written and spoken) with Spanish - desirable.
Behaviors you'll need:
- Passion for Customer Service and Joint Value Creation.
- Excellent communication skills (oral and written).
- Ability to influence at all levels.
What's in it for you?
- Competitive pay & benefits incl Profit Share.
- Flexible starting and finishing times + day working week.
- 33 days annual leave including public holidays due to supporting European countries.
- Pension, Life cover & Health Insurance.
- Free parking, Shuttle bus service from local train stations, EV Charging Points.
- Free onsite Gym with free classes.
