Customer Service Representative

1 month ago


Crewe, Cheshire East, United Kingdom Likewize Full time

About the Role

We are seeking a highly skilled and fluent German speaking Customer Service Advisor to join our team at Likewize. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients across Germany.

Key Responsibilities

  • Answering inbound and outbound calls to customers and technicians regarding appointments and problem resolution
  • Handling and recording customer complaints
  • Managing the 'Live Chat' and responding to customer reviews
  • Ensuring customer SLAs are met
  • Respecting information security policies and procedures

Requirements

  • Excellent time management and prioritization skills
  • Ability to deal with objections and maintain customer relationships
  • Working in a fast-paced environment and achieving monthly targets and KPIs
  • Problem-solving and multitasking skills
  • Fluency in both English and German

What We Offer

  • 22 days annual leave, increasing through length of service
  • Competitive salary and benefits package
  • Supportive and collaborative culture
  • Fun and dynamic work environment
  • Range of learning and development opportunities
  • Health Cash Plan and access to a GP
  • Enhanced maternity, paternity, and adoption benefits
  • My Perks and Employee Assistance Programme


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