Service Management Director

1 month ago


London, Greater London, United Kingdom Age UK Full time

This role oversees the delivery of Age UK's National Advice Line and Connect & Support Services, supporting older people with information, advice, and benefits entitlement.

The ideal candidate will have leadership experience overseeing a helpline or advice service, with a strong understanding of welfare benefits, housing, and health and social care.

Key responsibilities include:

  • Leading a team of 70+ FTE colleagues responding to 200,000+ enquiries annually.
  • Managing a £2+ million budget to deliver high-quality services.
  • Ensuring compliance with quality standards and safeguarding policies.
  • Evaluating services and measuring impact through data analysis.

Preferred qualifications include:

  • Senior leadership experience in a charity or federation setting.
  • Knowledge of technology change programmes and digital platforms.
  • Experience working with volunteers and leading change initiatives.

Salary: £80,000 - £100,000 per annum, depending on experience.

Benefits include a competitive salary, excellent pension scheme, and hybrid working arrangements.



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