Service Excellence Ambassador

2 weeks ago


London, Greater London, United Kingdom Accor Full time

About Us

The Hoxton, Southwark is a vibrant destination in the heart of London. Our Albie restaurant offers an all-day dining experience, drawing inspiration from the French and Italian Riviera. With 192 bedrooms, two restaurants, and our first Working From location in Europe, we are a hub of activity and creativity.

Job Summary

We are seeking a Service Excellence Ambassador to join our team at The Hoxton, Southwark. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, ensuring that every guest feels welcome and valued.

Key Responsibilities

  • Servicing Guests: You will be the face of our guests' experience, making sure they have a great time from the moment they arrive to when they leave.
  • Team Collaboration: You will work closely with your colleagues to ensure seamless service delivery and high standards of quality.
  • Continuous Improvement: You will contribute to ongoing training and development, staying up-to-date with industry trends and best practices.

Requirements

  • Passion for Hospitality: You must have a genuine passion for delivering outstanding customer experiences.
  • Team Player: You will be a natural team player, always willing to lend a hand and support your colleagues.
  • Adaptability: You will be flexible and able to adapt to changing situations and priorities.

Benefits

  • Competitive Salary: Up to £16 per hour, including TRONC.
  • Holiday Entitlement: 28 days inclusive of bank holidays, plus pension and life insurance.
  • Health Cash Plan: Access to a health cash plan to claim money back and get access to wellbeing initiatives.
  • Mental Health Support: Confidential hotline and mental health first aiders available for support.
  • Retail & Hospitality Perks: Discounts across Ennismore partners, including retail and hospitality brands.
  • Free Nights: Free nights at The Hoxton and meals for two on joining, plus free night annually.
  • Professional Development: Opportunities for career growth and development within the company.

About Us

The Hoxton is part of Accor, a global hospitality leader with a portfolio of unique brands. We offer a dynamic and supportive environment where you can grow your career and make a real difference in people's lives.



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