Digital Forecaster

1 day ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
About the Role
Hastings Direct is seeking an experienced Digital Forecaster to join our team. As a key member of our analytics department, you will be responsible for developing and owning medium to long-term budget plans, working closely with stakeholders to gather valuable insights. This is an exciting opportunity to join a dynamic team and contribute to the company's success.

Responsibilities and Accountabilities
• Develop and own medium to long-term budget plans, collaborating with stakeholders to gather insights and drive business decisions
• Own and develop volume forecasts for short-term periods, preparing agent-facing volumes for stakeholders in the scheduling process
• Create new forecasts around total volumes, including IVR/Chat Bot/Self-Served volumes, to provide a comprehensive channel picture of demand
• Work with operation and commercial colleagues to understand performance, iterate forecasts, and provide insights on variance and drivers of variance
• Communicate one-off events observed and subsequently dismissed for forecasting purposes, developing historical tracking of events for future modeling
• Develop packs to provide stakeholders with factual and relevant insights

Qualifications and Requirements
• Experience in forecasting for digital channels within a contact center environment, alongside a strong knowledge of telephony platforms (such as CXone, Avaya, Genesys)
• Strong working knowledge and experience of different types of forecasting/planning methodologies
• Excellent stakeholder and communication skills, with analytical ability to provide actionable insights

Benefits
As a member of our team, you can expect a competitive salary of £45,000 - £55,000 per annum, flexible working arrangements, a competitive bonus scheme, physical and mental wellbeing programs, and access to private healthcare, dental plans, and other benefits.

  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DetailsJob Title: Digital Forecasting SpecialistWe are seeking a skilled Digital Forecasting Specialist to join our team at Hastings Direct. As a key member of our commercial team, you will play a vital role in developing and owning medium to long term budget plans, working with key stakeholders to gather valuable insights.Develop and own medium to long...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    At Hastings Direct, we strive to create a secure environment for storing our customers' data. As a key part of this commitment, please refer to our Data Protection Statement and Job Application Terms & Conditions for details on how your information will be handled.Budget Planning Specialist - Digital ChannelsWe are looking for a skilled Budget Planning...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Description:We are seeking a skilled Forecasting Analyst to join our team at Hastings Direct. As a Forecasting Analyst, you will play a key role in driving business growth by providing accurate forecasts and insights.The ideal candidate will have experience in data analysis and forecasting, with a strong understanding of statistical models and...

  • Forecasting Expert

    1 week ago


    Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectWe are a digital insurance provider with a passion for delivering great products at the right price with simple and straightforward service. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the RoleWe're seeking an experienced Data Analyst - Digital Insights to join our team as a Forecasting Analyst. As a key member of our digital channel team, you will be responsible for developing and owning medium to long-term budget plans, working closely with stakeholders to gather valuable insights.You'll be tasked with owning and developing volume...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Are you an analytical expert looking for a new challenge? We are seeking a highly skilled Forecasting Analyst to join our Digital Channels team at Hastings Direct. This is an exciting opportunity to work on high-profile projects and make a significant impact on the business.In this role, you will be responsible for analyzing sales data to identify trends and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is seeking a highly skilled Business Intelligence Analyst - Forecasting to join our team in Leicester or Bexhill. As a key member of our business intelligence team, you'll be responsible for developing and owning medium to long-term budget plans, working with key stakeholders to gather valuable insights, and providing data-driven forecasts to...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, alongside nurturing our 4Cs culture.We focus on getting it right for our colleagues, customers, company, and community. As one of our...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct prioritizes the security of our customers' data, and as such, please see our Data Protection Statement and Job Application Terms & Conditions for more information on how your data will be used.Telephony Performance Analyst - Digital ChannelsWe seek a skilled Telephony Performance Analyst to join our team in Leicester or Bexhill, who will be...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job Summary:We are seeking an experienced Forecasting Analyst to join our team at Hastings Direct. As a Forecasting Analyst, you will play a key role in driving business growth by providing accurate forecasts and insights.The ideal candidate will have experience in data analysis and forecasting, with a strong understanding of statistical models and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We at Hastings Direct strive to maintain a secure environment for storing customer data, and as such, please see our Data Protection Statement and Job Application Terms & Conditions for details on how your information will be handled.Digital Channel ForecasterWe are seeking a highly skilled Digital Channel Forecaster to join our team in Leicester or Bexhill,...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings DirectWe are a dynamic and innovative company that is passionate about delivering exceptional customer experiences. Our goal is to become the best and biggest insurance provider in the UK market.Job RoleThis role is ideal for an experienced analyst who wants to join a fast-paced and exciting industry. As a Forecasting Analyst, you will be...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Key ResponsibilitiesDevelop and Own Medium to Long-Term Budget Plans: Collaborate with key stakeholders to gather valuable insights, driving informed decision-making within the organization.Owning and Developing Volume Forecasts: Prepare agent-facing volumes for stakeholders, ensuring seamless scheduling processes.New Forecasts Around Total Volumes: Include...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    We're looking for an exceptional Economic Data Specialist to join our team in Leicester or Bexhill. In this role, you'll be responsible for developing and owning medium to long-term budget plans, working with key stakeholders to gather valuable insights, and providing data-driven forecasts to inform business decisions.This role requires a strong background...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Job DescriptionHastings Direct is looking for a Channel Performance Specialist to join our analytics department. As a key member of our team, you will be responsible for developing and owning medium to long-term budget plans, working closely with stakeholders to gather valuable insights. This is an exciting opportunity to join a dynamic team and contribute...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About the Role:As a Forecasting Analyst at Hastings Direct, you will play a key role in driving business growth by providing accurate forecasts and insights. The ideal candidate will have experience in data analysis and forecasting, with a strong understanding of statistical models and techniques.You will be responsible for analyzing sales data, identifying...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About Hastings Direct's 4Cs CultureWe focus on getting it right for our colleagues, customers, company, and community. This means that we're committed to delivering good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Job SummaryThis role involves developing and...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market.Job DescriptionWe are looking for a talented Forecasting Analyst to join our team. As a Forecasting Analyst, you will play a key role in helping us achieve our goals by providing accurate and timely forecasting data. This will involve...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Hastings Direct is a pioneering digital insurance provider pushing boundaries in the UK market. We've made significant investments in data and tech capabilities, nurturing a culture centered around our 4Cs: colleagues, customers, company, and community. As part of our growth strategy, we need an accomplished individual to lead projects delivering high-value...


  • Bexhill, East Sussex, United Kingdom Hastings Direct Full time

    Commercial FP&A LeadAbout the Role:As a key member of our finance team, you will be responsible for providing strategic financial guidance to our commercial department.Key Responsibilities:• Collaborate with commercial teams to develop financial plans and forecasts• Analyze business performance and provide actionable insights• Develop and maintain...