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Hastings Direct prioritizes the security of our customers' data, and as such, please see our Data Protection Statement and Job Application Terms & Conditions for more information on how your data will be used.
Telephony Performance Analyst - Digital ChannelsWe seek a skilled Telephony Performance Analyst to join our team in Leicester or Bexhill, who will be responsible for analysing and interpreting telephony performance data to inform business decisions.
- Analyzing and interpreting telephony performance data to identify trends and areas for improvement.
- Developing and owning volume forecasts for digital channels, considering factors such as IVR/Chat Bot/Self-Served volumes.
- Working closely with commercial and operational colleagues to understand performance, iterating forecasts, and providing insights around variance and drivers of variance.
The ideal candidate will have experience in forecasting for digital channels, along with a strong understanding of telephony platforms and performance analysis.
We offer a competitive salary based on experience, with annual pay reviews. Flexible working arrangements are also available, including a hybrid model that balances office and remote work.
Award-winning benefits package includes:
- Salary: £45,000 - £65,000 per annum (dependent on experience)
- Flexible Working Arrangements
- Competitive Bonus Scheme
- Financial Wellbeing Programme
- Mental Wellbeing Support
- 25 days annual leave + bank holidays
- Private Healthcare
- Dental Plans
- Cycle to Work Scheme
- Onsite Facilities
- Social Events
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