Data Driven Business Solutions Specialist

1 day ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About Hastings Direct's 4Cs Culture

We focus on getting it right for our colleagues, customers, company, and community. This means that we're committed to delivering good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Job Summary

This role involves developing and owning medium to long term budget plans, working with key stakeholders to gather value adding insights as an ongoing exercise. You will also own and develop volume forecasts covering medium-short term time periods, preparing agent facing volumes to supply stakeholders in the scheduling process.

Responsibilities

  1. Developing and owning medium to long term budget plans
  2. Owning and developing volume forecasts
  3. Preparing agent facing volumes
  4. Working with operation and commercial colleagues to understand performance
  5. Communicating where one off events re observed and subsequently dismissed for forecasting purposes

Requirements

  • Experience in forecasting for digital channels within a contact centre environment
  • Strong working knowledge and experience of different types of forecasting/planning methodologies
  • Strong stakeholder and communication skills, with analytical ability to provide actionable insights

About the Salary and Benefits

The salary for this role is £50,000 - £60,000 per annum, depending on experience, and includes a competitive bonus scheme and benefits package, including flexible working, access to private healthcare and dental plans, and a 4Cs performance bonus.



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