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Customer Support Specialist

2 months ago

Derby, Derby, United Kingdom Capital One - UK Full time
About the Role

We are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.

Key Responsibilities
  • Engage in effective and empathetic conversations with customers to understand their individual circumstances and agree on a suitable solution.
  • Utilize industry knowledge and Capital One policies to provide informed and supportive guidance to customers.
  • Remain customer-focused and prioritize their needs in every decision.
  • Support customers through challenging and sensitive situations, taking into account any vulnerabilities.
  • Signpost customers to additional support resources and use your judgment to determine the right outcome for each customer.
What We're Looking For
  • A natural problem solver with a focus on delivering exceptional customer outcomes.
  • Resilience and adaptability in a fast-paced environment.
  • A team player with integrity and a commitment to treating customers and colleagues with respect.
  • First-hand experience in the finance industry is desirable, but not essential.
  • Excellent communication and interpersonal skills.
What We Offer
  • A comprehensive training program to develop your skills and knowledge.
  • A competitive salary and benefits package, including pension scheme, generous holiday entitlement, and private medical insurance.
  • A dynamic and inclusive work environment with opportunities for career progression.
About Capital One

At Capital One, we're committed to creating a level playing field and fostering diverse and inclusive teams. We're proud to partner with organizations that share our values and are dedicated to promoting equality and inclusion.

We're an equal opportunities employer and welcome applications from candidates from all backgrounds. If you require a reasonable adjustment, please contact us.