IT Support Specialist

4 weeks ago


Derby, Derby, United Kingdom Nurtur Ltd. Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Nurtur Ltd. As a key member of our Service Desk, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues via phone, email, and live chat.
  • Provide training and mentoring to colleagues to support our "Shift Left" strategy.
  • Deliver technical training to customers and other team members as required.
Requirements
  • Excellent communication skills, with the ability to clearly convey technical information to customers.
  • Ability to work independently, prioritizing tasks and managing multiple requests simultaneously.
  • A thirst for knowledge, with a desire to continuously develop your skills and expertise in Nurtur Tech's systems.
What We Offer
  • A competitive salary and benefits package, including 25 days' holiday plus bank holidays.
  • A health shield cash plan to support your well-being.
Working with Us

We are a dynamic and innovative company, committed to delivering exceptional customer experiences. Our hybrid working model allows for a great work-life balance, with flexible hours and remote working options available.



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