Ecommerce Merchant Relationship Manager

2 weeks ago

London, Greater London, United Kingdom Connexity, a Taboola company Full time

We are seeking a seasoned Merchant Account Manager to manage a portfolio of merchant/advertiser/brand accounts for Connexity, a Taboola company. As the primary contact, you will be responsible for fostering strong client relationships, driving revenue growth, and collaborating with internal teams to ensure client success.

Key Responsibilities:

  • Account Management: Serve as the main point of contact for merchant accounts, building trust and rapport with clients.
  • Strategic Guidance: Provide actionable plans and solutions to grow traffic diversification and monthly budget allocations.
  • Cross-Functional Collaboration: Work with Finance, Sales, Product, and Operations teams to deliver exceptional service and identify upselling and cross-selling opportunities.
  • Performance Monitoring: Track account performance, analyze data, and provide clients with insights.
  • Networking: Represent the company at industry conferences and exhibitions to build connections.

Requirements:

  • Experience: 2-3 years in customer success or account management in advertising or e-commerce.
  • Language Skills: Fluency in French and English (business level: speaking and writing).
  • Track Record: Proven success in exceeding revenue targets and achieving high customer satisfaction.
  • Industry Knowledge: Strong understanding of e-commerce, digital advertising, and performance marketing.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to influence stakeholders.
  • Organisational Skills: Highly organized, detail-oriented, with strong analytical and problem-solving abilities.
  • Independence: Ability to work independently, manage multiple accounts and projects, and thrive in a fast-paced environment.
  • Technical Proficiency: Proficient in CRM systems, Google Workspace, and Microsoft Office.

We are committed to providing a culture at Connexity that supports the diversity, equity, and inclusion of our people. We encourage individuality and celebrate our differences, providing opportunities equally across gender, race, religion, sexual orientation, and all demographics.

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