Technical Operations Specialist

3 weeks ago


Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company that's redefining the industry through digital innovation and unique store experiences. We're committed to serving our consumers with the world's best sports, premium, and luxury brands globally.

Our Mission

We're building the world's most admired and compelling brand ecosystem. Our purpose is to elevate the lives of many with access to the world's best brands and experiences.

Our Culture

We're a fearless team that operates outside of our comfort zones to change the future of retail. We're driven by a passion for innovation, collaboration, and teamwork. Our people are forward thinkers who are driven to deliver exceptional results.

Job Summary

We're seeking a skilled Technical Administrator to join our team. As a Technical Administrator, you'll work with internal and external stakeholders to onboard suppliers and brands onto our dropship operating model. You'll be responsible for ensuring seamless onboarding, mitigating risks, and identifying opportunities for process and product data improvement.

Key Responsibilities

  • Holding technical discovery meetings with partners to assess their capabilities for onboarding as a dropship partner
  • Hand-holding partners during the onboarding process, ensuring all data flows through our systems correctly, including handling test orders and returns
  • Being a technical point of contact during and post-onboarding for our dropship partners and owning all onboarding workstreams
  • Gathering requirements for onboarding and coordinating across teams to ensure timely delivery
  • Ensuring product data and imagery meet our expected standards
  • Helping partners with product data enrichment and education on its importance prior to launching online
  • Executing daily site checks
  • Ensuring documentation and tooling are updated in a timely fashion
  • Seeking continuous improvement opportunities and proactively implementing them

Requirements

  • Technical background and strong administrative skills
  • Confident working with internal and external stakeholders to manage an efficient onboarding process
  • Experience working with projects and delivering to deadlines
  • Experience working in a collaborative environment and promoting a teamwork mentality
  • Problem-solving skills
  • Proactive in predicting challenges and finding solutions
  • Experience interfacing with third-party suppliers


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