Partner Onboarding Specialist

4 weeks ago

Shirebrook, Derbyshire, United Kingdom Frasers Group Full time

About Frasers Group

Frasers Group is a leading retail company that is rethinking the way it operates. We're a team of innovators who are passionate about delivering exceptional customer experiences through our digital platforms and unique store experiences.

Our Mission

We're building a world-class brand ecosystem that is admired and respected by our customers and partners. Our purpose is to elevate the lives of our customers by providing them with access to the world's best brands and experiences.

Our Culture

We're a fearless team that is driven to operate outside of our comfort zones to change the future of retail. We're a collaborative and dynamic team that is passionate about delivering results and making a difference.

About the Role

We're seeking a highly skilled and experienced Partner Onboarding Specialist to join our team. As a Partner Onboarding Specialist, you will be responsible for onboarding and integrating our dropship partners onto our digital platforms. You will work closely with internal and external stakeholders to ensure a seamless onboarding experience and provide technical support to our partners.

Key Responsibilities

  • Holding technical discovery meetings with partners to assess their capabilities and onboard them as dropship partners
  • Hand-holding partners during the onboarding process to ensure all data is flowing through the systems correctly, including handling test orders and returns
  • Providing technical support to our dropship partners during and post-onboarding
  • Gathering requirements for the onboarding process and coordinating across teams to ensure timely delivery
  • Ensuring product data and imagery meet the expected standards
  • Helping partners with product data enrichment and education on the importance of it prior to launching it online
  • Executing daily site checks
  • Ensuring documentation and tooling are updated in a timely fashion
  • Seeking continuous improvement opportunities and proactively implementing them

Requirements

  • Technical background and strong administrative skills
  • Confident working with internal and external stakeholders to manage an efficient onboarding process
  • Experience working with projects and delivering to deadlines
  • Experience working in a collaborative environment and promoting a teamwork mentality
  • Problem-solving skills
  • Proactive in predicting challenges and finding solutions
  • Experience interfacing with Third Party suppliers

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