Customer Services Liaison

3 weeks ago


Bristol, Bristol, United Kingdom Nuffield Health Full time

About the Role:

We are seeking a Customer Services Liaison to join our team at Nuffield Health Bristol Hospital.

Key Responsibilities:

  • Handle customer enquiries, supplying potential patients with information about the services offered at the hospital.
  • Provide timely and appropriate advice on consultants, specialities, and pricing options.
  • Make straightforward appointment bookings and amendments.
  • Maintain and update sales leads via a CRM system.
  • Develop constructive relationships with patients, consultants, and medical secretaries.

Requirements:

You will need to be a confident and customer-focused communicator with good IT and keyboard skills. Ideally educated to GCSE in English and Maths with NVQ Level 2 in Business and Administration or equivalent. Experience in an administrative or customer-facing environment would be an advantage.

About Nuffield Health:

We are the UK's largest Healthcare Charity, offering a fantastic home for your career. We provide a supportive environment where you can work autonomously, making full use of your expertise. Our hospital in Bristol has a long history of delivering high-quality care to the local community.



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