Key Account Liaison Specialist
5 days ago
About Alliance Homes Group:
We are a leading provider of housing and repair services, dedicated to delivering exceptional customer experiences.
As a Key Account Liaison Specialist, you will play a crucial role in our Home Repairs Service team, serving as the first point of contact for customers accessing our services.
The successful candidate will be responsible for outbound calling customers to arrange appointments for compliance servicing, such as Gas, Electrical, HSI, Solid Fuel, Pull Cord or associated services.
You will also handle inbound calls and emails related to these compliance services, providing prompt and courteous assistance to our customers.
Your excellent communication skills will enable you to effectively communicate with colleagues and customers alike, ensuring seamless interactions and high-quality service delivery.
A strong background in customer-facing roles is essential, along with proficiency in Microsoft Office and other systems. Your IT skills should be outstanding, with keen attention to detail and the ability to remain calm under pressure.
Salary: £25,000 - £30,000 per annum, depending on experience
This role offers a fantastic opportunity to join a dynamic team and contribute to the success of our Home Repairs Service. If you are a motivated individual with excellent interpersonal skills, we encourage you to apply.
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