Customer Service Representative
4 weeks ago
About the Role:
Pertemps Scotland is currently working with a Financial Services based company who are looking to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential part of the business, providing guidance and advice to customers who need extra support.
This is a very well-suited role for those with a caring and empathetic nature. If you are currently working within a Care or Nursery environment and are looking for a change of career, this could be a great opportunity for you.
Key Responsibilities:
- Handling inbound and outbound calls to help customers during their time of need
- Working within a Voice team and becoming a valued member of our wider Collections team
- Providing best-in-class training to develop the skills required to perform successfully in your role
What We Offer:
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Additional Benefits:
- Staff discounts at a huge number of shops and online retailers
- Health and Wellbeing programme
- Employee Assistance Scheme
- Modern Apprenticeship Scheme
Requirements:
- Background checks including 5-year work references, criminal background check and basic credit check
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