Customer Service Representative

4 weeks ago


Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full time

About the Role

As a Customer Service Advisor at Yorkshire Building Society, you'll play a vital role in delivering exceptional service to our members. Your primary responsibility will be to provide support and guidance to our customers, helping them navigate our products and services.

Your Key Responsibilities

  • Build strong relationships with our members, understanding their needs and preferences.
  • Facilitate effective communication through various channels, ensuring our members receive the support they need.
  • Work collaboratively with colleagues to achieve business objectives and provide a seamless customer experience.

About You

We're looking for a motivated and empathetic individual who is passionate about delivering exceptional customer service. As a Customer Service Advisor, you'll be responsible for:

  • Challenging yourself to go the extra mile for our members and colleagues.
  • Demonstrating adaptability and a positive attitude in a dynamic environment.
  • Understanding and addressing the needs and feelings of others to foster a supportive work environment.
  • Building and maintaining strong relationships with our members and colleagues.

About Us

At Yorkshire Building Society, we're committed to creating an inclusive environment where everyone feels valued and respected. We offer a range of benefits, including flexible working options, development opportunities, and a comprehensive rewards package.

Our Benefits

  • Holiday: Enjoy 25 days of annual leave, plus Bank Holidays, and the option to buy up to 5 additional days.
  • Bonus: Share in our success with an on-target bonus of 7% of eligible pay, with the opportunity to earn up to 15%.
  • Pension: We'll contribute up to 11% to your YBS pension.
  • Healthcare: Access a range of health benefits, including private medical insurance, dental, and healthcare plans.
  • My Benefits: Enjoy discounts on retail, hospitality, and health services through our self-service benefits portal.


  • Kilmarnock, East Ayrshire, United Kingdom Search Full time

    Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative for Search, you will be responsible for delivering outstanding customer service through multiple communication channels, including email and live chat. Key Responsibilities:- Respond to customer inquiries in a shared inbox- Engage with customers via live chat- Handle...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    About the RoleWe are seeking a skilled and driven Customer Service Representative to join our team. As a key member of our customer solutions team, you will be responsible for managing a pipeline of both inbound and outbound calls to resolve customer queries in a timely and professional manner.


  • Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full time

    About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional support to our members, helping them find the right products and services to meet their needs. You will be the first point of contact for our members, providing a warm and welcoming experience that sets us apart from other financial institutions.Your Key...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Job SummaryPertemps Scotland is seeking a skilled Customer Service Representative to join our team in Kilmarnock. As a Vulnerable Customer Support Specialist, you will play a vital role in providing guidance and advice to customers who require extra support.Key ResponsibilitiesHandle inbound and outbound calls to assist customers during their time of...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Job DescriptionWe are seeking a compassionate and empathetic individual to join our team as a Customer Service Representative for Vulnerable Clients.Pertemps Glasgow is working with a Financial Services company to expand their team and provide essential support to customers who need extra guidance and advice.This role is ideal for those with a caring nature...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    **Job Title:** Customer Solutions Representative**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Representative. As a key member of our team, you will be responsible for managing a pipeline of both inbound and outbound calls to resolve customer queries.**Key Responsibilities:**Manage...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Pertemps Scotland is seeking a driven and confident individual to join their team as a Customer Service Advisor. This role offers a unique opportunity to build a career within a strong and supportive company. As a Customer Service Advisor, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating...


  • Kilmarnock, East Ayrshire, United Kingdom Yorkshire Building Society Full time

    About the RoleWe're seeking a talented Customer Service Advisor to join our team at Yorkshire Building Society. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our members.Your Key ResponsibilitiesProvide personalized support to our members, helping them to find the right products and services...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job DescriptionTo provide an effective customer service to customers seeking general information, assistance, or support with payments in order to assist with the promotion, delivery and integration of the Council's key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council's Digital Strategy and the...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Pertemps Glasgow is currently working with a Financial Services based company who are looking to expand their team in the Vulnerable Customer department.As a Vulnerable Customer Care Advisor, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.This is a very well-suited role to those with a...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences over the phone.Salary and BenefitsThe salary for this role is £23,795.20 per annum, which is equivalent to...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Careers Full time

    Pertemps Glasgow Careers is currently working with a Financial Services based company to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential part of the business, providing guidance and advice to customers who need extra support.This role is well-suited for those with a caring and empathetic nature, particularly those currently...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job DescriptionTo provide an effective telephony service to customers seeking general information, assistance, or support with payments in order to assist with the promotion, delivery and integration of the Council's key objectives; specifically in relation to those identified within the Finance and ICT Service Plan, the Council's Digital Strategy and the...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    We are keen to speak to driven and confident individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths.This role will be working in a collaborative...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    About the Role:Pertemps Scotland is currently working with a Financial Services based company who are looking to expand their team.This is a fantastic opportunity to develop a long-term career with a multi-national company based in our 'award winning' and 'low carbon' HALO Kilmarnock site.Key Responsibilities:Handling inbound and outbound calls with the aim...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    About the Role:Pertemps Scotland is currently working with a Financial Services based company who are looking to expand their team. As a Vulnerable Customer Care Advisor, you will be an essential part of the business, providing guidance and advice to customers who need extra support.This is a very well-suited role for those with a caring and empathetic...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Pertemps Scotland is seeking a highly motivated and customer-focused Financial Services Representative to join their team in Kilmarnock. This exciting opportunity offers the chance to build a successful career within a dynamic and supportive organisation.The role involves managing a pipeline of inbound and outbound calls to resolve customer queries, creating...


  • Kilmarnock, East Ayrshire, United Kingdom Domino's Careers UK Full time

    About the Role:We are seeking a passionate and customer-focused individual to join our team as a Team Member at our Kilmarnock store.Key Responsibilities:Taking orders and serving customers face-to-face and via telephonePreparing pizzas from scratchMaintaining product control and standards at all timesWhat We Offer:Great career progression...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Pertemps Glasgow is currently working with a Financial Services company to expand their team in the Vulnerable Customer department.As a key member of this team, you will provide guidance and advice to customers who require extra support.This role is ideal for individuals with a caring and empathetic nature, who can work effectively with customers to resolve...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    At Teleperformance, we are committed to delivering exceptional customer experiences. As a Customer Service Representative for our prestigious banking client Virgin, you will be taking inbound calls and providing top-notch support to their customers.This is an onsite role, meaning you will work from our office location. We offer a dynamic and supportive...